Contact Us
Have a question about one of our reviews, a correction to flag, or a responsible gambling concern you'd like to raise? This page explains the best way to reach the USA Casino editorial team and what to expect when you do.
How to Reach Us
The quickest way to get in touch is by email. Send your message to [email protected] and a member of the editorial team will aim to respond within two business days. We read every message, though we are not always able to reply to every inquiry individually.
When writing to us, it helps to include:
- The page or casino name your message relates to
- A clear description of your question or concern
- Any relevant screenshots or links, if you are flagging an error
What We Can Help With
We are an independent comparison and review site. Here is a guide to what falls within our remit and what does not:
| We can help with | We cannot help with |
|---|---|
| Factual corrections to our reviews or ratings | Account disputes with a casino operator |
| Questions about how our editorial process works | Processing withdrawals or deposits on your behalf |
| Feedback on our content or site experience | Changing or cancelling a bonus you have already claimed |
| Responsible gambling signposting | Technical support for a specific casino platform |
| General queries about how online casinos work in the US | Legal advice about gambling in your state |
If your question relates to a specific casino's customer support, bonus terms or account management, please contact that casino's support team directly — they are best placed to resolve platform-level issues quickly.
Editorial and Review Enquiries
Our reviews are researched and written by the USA Casino editorial team, currently led by Naomi Fletcher. If you believe a review contains inaccurate information — outdated terms, an incorrect rating, or a missing detail — please email us with the specifics. We take editorial accuracy seriously and review flagged content promptly.
We do not accept payment to alter editorial ratings or rankings. Our assessments are based on independent research. You can read more about who we are on our About Us page.
Responsible Gambling Concerns
If gambling is causing you or someone you know distress, please do not wait to seek support. Our contact address is not a crisis line — for immediate help, reach out directly to a dedicated organisation:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, available 24/7)
- Gamblers Anonymous: ga.org
- National Council on Problem Gambling: ncpgambling.org
You can also read our guidance on setting limits, self-exclusion programmes and state-level support services on our Responsible Gambling page.
Affiliate and Partnership Enquiries
USA Casino operates as an independent affiliate website. We earn commission when readers follow our links and register with a listed casino. This commercial arrangement does not influence our editorial ratings — commission does not buy position in our rankings. If you represent a casino brand and would like to discuss how our site works, you are welcome to write to us at [email protected].
Legal and Terms Questions
If you have a question about how we use your data, what cookies we set, or the terms that govern your use of this site, please review our Terms and Conditions first — most common questions are answered there. For anything not covered, contact us by email.
Response Times
We aim to respond to all email inquiries within two business days. During busy periods it may take a little longer. We appreciate your patience and will get back to you as soon as we can.
Thank you for taking the time to get in touch. Whether you are flagging an error, asking a question or sharing feedback, your message helps us keep USA Casino accurate, fair and useful for everyone researching online casinos in the US.